The trade skills and techniques are the basis of the customer service. Representing a set of personal and professional actions of your personality, presented in a certain way, they can form or prevent the sale. A successful salesperson possesses those personal and professional traits of his or her individuality that work in sync with the customer's expectations and help to successfully turn the purchase intention into an act of consent.
At the heart of all our reactions to customers are the conscious and the subconscious within us. Appearance, behavior, gestures, habits, facial expressions, reactions, responsibility, aspiration, desire, knowledge, ethics, energy, the pursuit for longevity, are some of the main features of your personality, which in Assesston we put on first in the process of analysis and formation of your future professional commercial success. We will answer many questions that you ask yourself every day, and we will reach their answers so as to support you in self-understanding and the formation of a better "I" on your workplace. We will focus on the most important qualities of the "Face" of your company - the sales team or the sales unit, such as:
- Know - the art of knowing your product or service in the finest detail; to know your competition; the strengths and weaknesses of your package of customer motivators for buying; to use information flexibly and its presentation depending on the situation;
- Feel - to be able to feel what the client wants to hear from you;
- Active listening - to hear everything your client does not telling you;
- Sync - to combine everything learned from the short time spent with the client on your first meeting with and extract the most important factors and motivators for the future purchase. To be able to put yourself in his shoes and see yourself on the side of conviction;
- Present - to be able to convey your message in the language of the person in front of you;
- Active Sale Management - to lead the customer, not to be led. The ability to be a screenwriter, director, protagonist and at the same time a bystander of what you give to the client. The importance of a well-planned customer experience on the way to the purchase.